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Tue 2003-07-29 13:12
Snarl

I took the morning off work today, because John Lewis said they were going to deliver me a bookcase at some point between 10:30 and 12:30.

At about 8:30 I heard some muffled thumping noises from downstairs, but thought nothing of it (you learn to ignore random noises quite quickly when living in a flat) and went back to sleep.

At about 10:30, Gareth and Jon showed up with the intention of playing board games with me while I waited for the bookcase. How nice of them. But when I answered the door, they pointed at the large bookcase-shaped package leaning against the wall by my front door and said ‘Did you know you've got one of these?’.

I'm triply annoyed by this. For a start, if John Lewis had seen fit to tell me they were going to deliver it at 8:30, I could have come in to work after the delivery and I wouldn't have had to waste half a day of holiday. Secondly, if they'd bothered to ring my doorbell when they did deliver it, I could have rapidly changed the plan, gone to work anyway, and cancelled the half-day. Thirdly, leaving a heavy item outside my door and running away is extremely unhelpful when I'm not strong enough to lift it on my own! I'm just lucky that Gareth and Jon did come round and could help me bring it indoors.

I feel a letter of complaint coming on. There is no point in having a service that gives a two-hour period in which the delivery will take place, when the delivery doesn't take place in that period. And too early is potentially just as bad as too late. Gah.

Still, I suppose it could have been worse; I got a lie-in, I got a couple of games of Puerto Rico, and Gareth and Jon helped me get the bookcase assembled in record time. Doesn't excuse John Lewis being incompetent in any way, but at least the half-day wasn't a complete waste…

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[identity profile] simonb.livejournal.comTue 2003-07-29 05:16
I feel a letter of complaint coming on.

Its probably worth noting that just leaving it outside does make it a target being stolen as well; not attempting to ring the bell is just wrong.
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[personal profile] simontTue 2003-07-29 05:24
*nods* Yes, I plan to mention that in the complaint letter (although I can't see it being a particularly major worry for a bookcase that size :-).
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[identity profile] simonb.livejournal.comTue 2003-07-29 05:40
You'd be surprised... it would only take a couple of guys in a white van to make off with it.

Combined with if someone sees it outside the enterence to a house during the day then its reasonably certain that the house is empty - i.e. easier to break into.
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[personal profile] simontTue 2003-07-29 05:47
... although in this case it would just so happen that they were wrong :-)

Fair point about the white van, although I still have trouble imagining people just cruising around in a van looking for furniture to nick; it might make sense if they'd been organised and had known in advance that it was there, but I dunno, getting hold of the van strikes me as a lot of hassle to go to on spec.
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[identity profile] simonb.livejournal.comTue 2003-07-29 05:50
[white van]

Don't forget people like builders et al who'd have such a van and could be working in the area. Not all of them are trustworthy and honest unfortunately.
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[identity profile] enslore.livejournal.comTue 2003-07-29 09:21
What we should do to John Lewis (http://www.tartarus.org/~eleanor/Legoland/Animals0001.jpg)
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