Rats! In that case perhaps I should have given my address on the web form ;-)

I bought a book from the Science Museum which had some pages missing, when I complained to the publishers they sent me a replacement book which unfortunately also had the same pages missing, eventually I received a complete copy and a free detective novel for my trouble.

I bought a Steve Vai tab book a few years ago, and a couple of pages believed themselves too long and so some lines of music fell off the bottom. I mumbled at the publishers, who told me to go away.

I wouldn't have had a chance at those bits anyway, so I didn't mind too much.

Silly publishers.