I presume it's now easy for Simon to get the prescription once the printers are working, as the tedious administrativa about seeing a GP has been done.
Actually, it should be even easier than that: they promised to print my prescription out later today and stick it in the post. But based on their recent level of organisation I won't put my money on that actually happening...
Can they not put a scrip request into the system so you can some back to collect it in a few days' time?