I used to be comfortable with phone calls, but since the proliferation of "offshore" call centres, cuts in training budgets, and systems which don't go anywhere useful and take a long time not getting there, I dread phoning anywhere official or business-y (with the exception of First Direct, who still know how to do communications properly).
I didn't at any point this week deal with an obviously offshore call centre. All the bureaucratic unhelpfulness and incompetence that's got in my way recently has been entirely home-grown :-)
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I used to be comfortable with phone calls, but since the proliferation of "offshore" call centres, cuts in training budgets, and systems which don't go anywhere useful and take a long time not getting there, I dread phoning anywhere official or business-y (with the exception of First Direct, who still know how to do communications properly).
What's the car?
I didn't at any point this week deal with an obviously offshore call centre. All the bureaucratic unhelpfulness and incompetence that's got in my way recently has been entirely home-grown :-)
"Unexpected behaviours resuting from business management policies" #1.b They saw what got the contracts and conformed to that!
;)