they could have just kept the old one instead of destroying it

Good point. Perhaps I'm not fully awake :-)

I've since switched to lovefilm.com instead, and get them in the post

Ha. I might try that once I move to a house in which the letterbox is wide enough for postmen to fit DVD cases through. At the moment, that would be particularly inconvenient for me!

(Also, I like the immediateness of Blockbuster: I don't have to organise myself days in advance to decide what I want to watch, I can just make an impromptu twenty-minute walk and be sitting in front of the goggle box minutes after returning. It even gets me exercise :-)

Oh, lovefilm don't send DVDs in normal DVD boxes - you'd have to have a very thin letterbox indeed not to fit the lovefilm packages!

Netflix here do a nice thing where DVDs are either with you or in the post. So, if you keep a good number in your queue, then if you are flexible about what sort of film you're in the mood in, you always have a couple from them around the house. (They also don't use proper DVD cases.)

DVD cases> they don't use full size ones. The packages are typically about 2mm thick, maybe 4 at a push if they send two at once.

Organising> I just have a big bunch of stuff listed and watch whatever turns up, but I can see this is a rather different approach :)

Can probably rustle up a free trial for you if you do decide you're interested.