It's preemptory - there's no consideration of why you might want to do what he asks, it's just a set of instructions.
It also has that condescension in it which is used by so many people when communicating with members of the service industry; "your software is complicated, so my problem is YOUR FAULT, and you must fix it".
It also has that condescension in it which is used by so many people when communicating with members of the service industry; "your software is complicated, so my problem is YOUR FAULT, and you must fix it".