Ooh, I remember deflaktor. I think. I must try this one.

That is annoying in all walks of life. "Your call is in a queue. It will be answered in ten minutes," -- OK, it might make me more likely to wait, but I'd be *happier* if it just gave me an every-five-minute countdown to a decent estimate at the true wait. "There may be some slight discomfort." AAAAAAAAAAAAAGGGGGHH! Has something gone wrong? No, this is normal, I just didn't know.