From what I've *seen*, the people on the Helldesk were mostly helpful, and there weren't phones going off often enough to account for the number of people I see saying that they only got an answering machine.
(To be fair, when I *was* in the office, it was at the beginning and end of the day...)
Once it's been put on a jobcard, it should get done reasonably quickly. The Rangers do delivery, and they seem perfectly competent to me.
I assume you phoned 458282? :/ In which case, I'm going to be confused and defensive... heh.
Yes, I phoned 458282. (Was that the right place to go, then? I assumed they'd either be able to send me a black box or tell me who I should be asking, but it wasn't clear which.) I don't know whether my somewhat confused message will manage to turn into an intelligible jobcard; it might perfectly well be my own fault if it doesn't.
Yes, that was the right place :/ The Helpdesk is in the same room that the Rangers are based in :p
FWIW phoning between 9 and 3:30ish will leave you most likely to get through to A Real Person, I think (8-9 has everyone faffing around and dealing with logs etc, and for the last half-hour much the same is true). So... hopefully, your message will get turned into a jobcard early tomorrow morning, and hopefully it'll get passed on to someone who'll deal with it in the next week or so.
*sigh* Well... I know it's not much comfort from your position, but I've witnessed at least two 30-minute turnarounds on such orders: they phoned just as we were dropping by the office (for a cup of tea. Um.), so we dealt with them almost straight away.
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From what I've *seen*, the people on the Helldesk were mostly helpful, and there weren't phones going off often enough to account for the number of people I see saying that they only got an answering machine.
(To be fair, when I *was* in the office, it was at the beginning and end of the day...)
Once it's been put on a jobcard, it should get done reasonably quickly. The Rangers do delivery, and they seem perfectly competent to me.
I assume you phoned 458282? :/ In which case, I'm going to be confused and defensive... heh.
FWIW phoning between 9 and 3:30ish will leave you most likely to get through to A Real Person, I think (8-9 has everyone faffing around and dealing with logs etc, and for the last half-hour much the same is true). So... hopefully, your message will get turned into a jobcard early tomorrow morning, and hopefully it'll get passed on to someone who'll deal with it in the next week or so.
*sigh* Well... I know it's not much comfort from your position, but I've witnessed at least two 30-minute turnarounds on such orders: they phoned just as we were dropping by the office (for a cup of tea. Um.), so we dealt with them almost straight away.
They *can* be efficient. Really.
(Argh. Far too many smilies.)