Absolutely anything rather than, say, learn to deliver in the evening. I mean, they couldn't do that, that would be useful.

Or, indeed, give you a slightly more precisely indication of when they would be expecting to come round; even a four hour window would be more useful than "sometime on this day", and I'd have thought a 2 hour window should be easily achievable in reality.

I do find it odd that courier companies have got WORSE at this type of thing as the levels of internet shopping have risen (not to mention the improvement in the available technology like, er, mobile phones, GPS, that sort of thing). You'd really expect it to be the other way round.

It has meant that such competence as existed in the industry has been diluted by the increased business volumes.