‘You have the right to an annoyance. If you do not have an annoyance, one will be provided.’

Today's annoyance is that the electricity side of British Gas has billed me for over £1000. Again. By exactly the same dodge as last time: switching round the day and night rates on my meter, leading to all the electricity used by my flat's night storage heaters being charged at day rates.

Regular readers may recall that they did this to me in April, and it took me until June to straighten them out. I am therefore troubled to find they appear capable of spontaneously unstraightening themselves; it suggests I'm going to have to apply constant straightening pressure. Possibly by means of a rack.

They've promised to send me a proper bill and suggest that I should chase it up if it hasn't arrived by 10th January. I am, understandably I think, not particularly hopeful that this will be the end of the matter. Sigh.