*giggle*

[simont]

I took my car in for its MoT on Friday, which was accomplished with a startlingly small amount of all-round pain, and also a startlingly small amount of money. So this morning the garage rang me up to ask if I was completely satisfied with the service.

The last time they did this, it was an utter pain: they'd delegated the job to a market research company who managed to make me lose my temper twice and spoil my good mood despite the fact that I'd had nothing but good things to say about the service. They did this by having a hugely long questionnaire asking lots of stupid questions and demanding answers fitting into an unhelpfully small set of tickyboxes.

This time it was, or at least claimed to be, a woman from the garage itself. ‘Oh, hello,’ she said, ‘I'm just calling to find out whether you were completely satisfied with the service.’

‘Yes,’ I said. I then drew breath to expand on what in particular I'd liked about it, and prepared myself for what I expected would be a few specific follow-up questions.

But before I'd finished breathing in … ‘Good,’ she responded, ‘thanks for your time. Goodbye!’

I can only assume they've learned :-)

Comments

[gerald_duck]

Maybe they got a second market research company to see how satisfied their customers were with the first market research company?

[cartesiandaemon.livejournal.com]

Ring them up and thank them? It *might* not be more trouble than it's worth :)