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Sat 2006-11-18 19:58 |
Some years ago I worked for a call centre where my software for doing exactly this sort of thing. Did he (unusual) have a Somerset accent? It was on behalf of the manufacturer for the bottom third of dealers. The scripts had answer on a 1 to 5 IIRC. The point being, is that statistical comparisons could be made over vast numbers of responses. You just wouldn't be able to make use of so many individual comments. There was a comments section at the bottom of the form (and one for the agent). Probably it would have been better to have that always available. We found out on the first live day that SQL Server wouldn't accept Strings of more than 255 characters for clobs (need a Writer to stream it in). I was not particularly popular right then. (There was practically no testing - the delivery timetable was significanlty shorter than my estimate, and I didn't have it completed until 20 mins before it went live (just after my harddrive heads crashed)). Anyway, it seems the comments were taken seriously.
Moving from Saab only to include Vauxhall, apparently the response to the calls became less favourable. It didn't click immediately, but when I was working on it I had a similar call claiming to be from Sun. I turned her down. |
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