Stress

[simont]

Direct Line rang me up yesterday, told me my car was a write-off, and let me know what paperwork would have to go where as a result.

Today I rang them back to ask them the one question I hadn't remembered to ask at the time, which is how long I get to keep the hire car they supplied me with. The woman I just spoke to had managed (or, more likely, her computer system had managed) to lose all my details, but said that the usual procedure is that I have to give the hire car back five days after receiving the settlement cheque.

That doesn't seem very long! I had guessed they'd at least let me keep it for a few weeks while I sorted out finding and buying a new car. I can of course start that process in advance of receiving the cheque – but I could easily imagine that not everybody would have the spare money to do that. So I'm less impressed with DL this week than I was last week.

On the plus side, my neck is definitely getting better. Can't credit DL with that one, though!

Comments

[simont]

I went to the garage at lunchtime and rescued the stereo :-) but thanks for the reminder – I would have forgotten if my dad hadn't mentioned it on the phone last night.

I checked with Parkers just now, actually, and they reckon it's actually worth less than Direct Line are offering. (In favour is a good service history and low mileage; against are some old scrapes from stationary objects that I never bothered to get fixed...) So I've probably done all right there.

[hsenag.livejournal.com]

Are you looking at replacement cost rather than resale value? The former is what you're entitled to, of course.