ext_193015 ([identity profile] kehoea.livejournal.com) wrote in [personal profile] simont 2006-07-18 08:20 pm (UTC)

There are positive aspects to using people's names in conversation with them; one of the most notable is that it makes it less likely that you'll forget what they're called! That said, the only time it has especially struck me was when I was working as a tech support monkey and one of my colleagues would tend to use the customer's name several times every call; I ascribed it initially to his Moroccan background, and some cultural conventions for of negotiating in the Medina, but later I learned that his background was sales, and given the other answers here, that's probably where it came from.

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